@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap');

:root {
  --lp1: #8A00ED;
  --lp2: #1a0033;
  --bg:  #f4f6fb;
  --card:#ffffff;
  --border:#e2e8f0;
  --text: #0f172a;
  --text-s:#334155;
  --text-m:#94a3b8;
  --success:#16a34a;
  --danger: #dc2626;
  --warning:#d97706;
  --info:   #2563eb;
  --r: 16px;
  --rs: 10px;
  --sh: 0 1px 3px rgba(0,0,0,0.06), 0 4px 16px rgba(0,0,0,0.05);
  --sh-lg: 0 4px 24px rgba(0,0,0,0.08);
  --max: 1400px;
}

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:'Inter',sans-serif;background:var(--bg);color:var(--text);font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased;min-height:100vh;display:flex;flex-direction:column}
a{color:var(--lp1);text-decoration:none}
img{max-width:100%}

/* ── TOPBAR ── */
.topbar{background:var(--lp1);padding:0}
.topbar-inner{max-width:var(--max);margin:0 auto;padding:0 32px;height:56px;display:flex;align-items:center;justify-content:space-between}
.topbar-left{font-size:14px;font-weight:700;color:#fff;display:flex;align-items:center;gap:10px}
.topbar-left span{opacity:.75;font-weight:400}
.topbar-right a{font-size:13px;font-weight:600;color:#fff;padding:8px 18px;border:1.5px solid rgba(255,255,255,0.4);border-radius:8px;transition:.2s;display:inline-flex;align-items:center;gap:6px}
.topbar-right a:hover{background:rgba(255,255,255,0.15)}

/* ── COMPANY CARD ── */
.company-section{background:#fff;border-bottom:1px solid var(--border);padding:28px 0}
.company-inner{max-width:var(--max);margin:0 auto;padding:0 32px}
.page-title{font-size:26px;font-weight:800;color:var(--lp1);text-align:center;margin-bottom:24px;letter-spacing:-0.3px}
.company-card{display:flex;align-items:center;gap:24px;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);padding:20px 28px}
.company-logo{width:88px;height:88px;border-radius:14px;background:linear-gradient(135deg,var(--lp1),var(--lp2));display:flex;align-items:center;justify-content:center;font-size:36px;flex-shrink:0;overflow:hidden}
.company-logo img{width:100%;height:100%;object-fit:cover;border-radius:14px}
.company-info{flex:1;display:grid;grid-template-columns:1fr 1fr;gap:4px 32px}
.company-name{font-size:19px;font-weight:800;color:var(--text);grid-column:span 2;margin-bottom:8px}
.company-detail{font-size:13px;color:var(--text-s);display:flex;align-items:center;gap:6px}
.company-detail i{color:var(--lp1);font-size:14px;flex-shrink:0}
.company-detail strong{color:var(--text)}

/* ── STEPPER ── */
.stepper-section{background:var(--lp2);padding:0}
.stepper-inner{max-width:var(--max);margin:0 auto;padding:0 32px;display:flex}
.step-item{flex:1;display:flex;align-items:center;justify-content:center;padding:18px 16px;position:relative;cursor:default;clip-path:polygon(0 0, calc(100% - 20px) 0, 100% 50%, calc(100% - 20px) 100%, 0 100%, 20px 50%)}
.step-item:first-child{clip-path:polygon(0 0, calc(100% - 20px) 0, 100% 50%, calc(100% - 20px) 100%, 0 100%);padding-left:28px}
.step-item:last-child{clip-path:polygon(0 0, 100% 0, 100% 100%, 0 100%, 20px 50%);padding-right:28px}
.step-item.inactive{background:rgba(255,255,255,0.07)}
.step-item.active{background:var(--lp1)}
.step-item.done{background:rgba(138,0,237,0.4)}
.step-num{width:28px;height:28px;border-radius:50%;border:2px solid rgba(255,255,255,0.4);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:800;color:#fff;flex-shrink:0;margin-right:10px}
.step-item.active .step-num{background:#fff;color:var(--lp1);border-color:#fff}
.step-item.done .step-num{background:rgba(255,255,255,0.3);border-color:rgba(255,255,255,0.6)}
.step-label strong{display:block;font-size:13px;font-weight:700;color:#fff;line-height:1.2}
.step-label span{font-size:11px;color:rgba(255,255,255,0.6)}

/* ── BODY ── */
.libro-body{flex:1;padding:32px 0 60px}
.libro-inner{max-width:var(--max);margin:0 auto;padding:0 32px}

/* ── STEP PANELS ── */
.step-panel{display:none}
.step-panel.active{display:block}
.panel-title{font-size:20px;font-weight:800;color:var(--lp1);margin-bottom:24px;display:flex;align-items:center;gap:10px}
.panel-title::after{content:'';flex:1;height:2px;background:linear-gradient(90deg,var(--lp1),transparent);border-radius:2px;opacity:.2}

/* ── FORM GRID ── */
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}
.form-grid.cols-3{grid-template-columns:1fr 1fr 1fr}
.span-2{grid-column:span 2}

/* ── FORM ELEMENTS ── */
.form-group{display:flex;flex-direction:column;gap:6px}
.form-label{font-size:13px;font-weight:600;color:var(--text-s)}
.req{color:var(--danger);margin-left:2px}
.form-control{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:var(--rs);font-family:'Inter',sans-serif;font-size:14px;color:var(--text);background:#fff;transition:all .2s;outline:none}
.form-control:focus{border-color:var(--lp1);box-shadow:0 0 0 3px rgba(138,0,237,0.1)}
.form-control::placeholder{color:var(--text-m)}
textarea.form-control{resize:vertical;min-height:130px;line-height:1.6}
select.form-control{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24'%3E%3Cpath fill='%2394a3b8' d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}
.form-help{font-size:11px;color:var(--text-m)}
.char-counter{font-size:11px;text-align:right;color:var(--text-m);margin-top:2px}
.char-counter.warn{color:var(--warning)}
.char-counter.over{color:var(--danger)}

/* ── CARD ── */
.card{background:var(--card);border-radius:var(--r);padding:28px;box-shadow:var(--sh);border:1px solid var(--border);margin-bottom:20px}
.card-title{font-size:14px;font-weight:700;text-transform:uppercase;letter-spacing:0.5px;color:var(--text-m);padding-bottom:14px;border-bottom:1px solid var(--border);margin-bottom:20px;display:flex;align-items:center;gap:8px}
.card-title i{color:var(--lp1);font-size:16px}

/* ── TIPO RECLAMO ── */
.tipo-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:20px}
.tipo-opt{border:2px solid var(--border);border-radius:var(--r);padding:22px 20px;cursor:pointer;transition:all .2s;position:relative;overflow:hidden}
.tipo-opt:hover{border-color:var(--lp1)}
.tipo-opt.sel{border-color:var(--lp1);background:#faf5ff}
.tipo-opt.sel::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;background:var(--lp1)}
.tipo-opt input{position:absolute;opacity:0;width:0}
.tipo-header{display:flex;align-items:center;gap:12px;margin-bottom:8px}
.tipo-icon{font-size:28px}
.tipo-name{font-size:16px;font-weight:700;color:var(--text)}
.tipo-opt.sel .tipo-name{color:var(--lp1)}
.tipo-desc{font-size:13px;color:var(--text-s);line-height:1.5}
.tipo-tag{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;padding:3px 10px;border-radius:20px;margin-top:10px}
.tag-reclamo{background:#fef3c7;color:#92400e}
.tag-queja{background:#eff6ff;color:#1d4ed8}

/* ── CHECK ── */
.check-box{display:flex;align-items:flex-start;gap:12px;padding:14px 16px;border:1.5px solid var(--border);border-radius:var(--rs);cursor:pointer;transition:all .2s;margin-bottom:8px}
.check-box:hover{border-color:var(--lp1)}
.check-box input{accent-color:var(--lp1);width:18px;height:18px;flex-shrink:0;margin-top:1px;cursor:pointer}
.check-label strong{display:block;font-size:14px;font-weight:600;color:var(--text);margin-bottom:2px}
.check-label span{font-size:12px;color:var(--text-m);line-height:1.4}

/* ── MENOR ── */
.menor-box{background:#fffbeb;border:1px solid #fde68a;border-radius:var(--rs);padding:16px 20px;margin-bottom:16px;display:none}
.menor-box.show{display:block}
.menor-box-title{font-size:13px;font-weight:700;color:#92400e;margin-bottom:12px;display:flex;align-items:center;gap:6px}

/* ── UPLOAD ── */
.upload-zone{border:2px dashed var(--border);border-radius:var(--rs);padding:28px;text-align:center;cursor:pointer;transition:all .2s;position:relative}
.upload-zone:hover,.upload-zone.drag{border-color:var(--lp1);background:#faf5ff}
.upload-zone input{position:absolute;inset:0;opacity:0;cursor:pointer}
.upload-icon{font-size:32px;margin-bottom:8px;color:var(--text-m)}
.upload-text{font-size:13px;color:var(--text-m)}
.upload-text strong{color:var(--lp1)}
.upload-preview{display:none;align-items:center;gap:10px;margin-top:12px;background:var(--bg);padding:10px 14px;border-radius:var(--rs)}
.upload-preview.show{display:flex}

/* ── NAVIGATION BUTTONS ── */
.step-nav{display:flex;justify-content:space-between;align-items:center;margin-top:28px;padding-top:20px;border-top:1px solid var(--border)}
.btn-prev{display:inline-flex;align-items:center;gap:8px;padding:12px 24px;background:#fff;color:var(--text-s);border:1.5px solid var(--border);border-radius:var(--rs);font-family:'Inter',sans-serif;font-size:14px;font-weight:600;cursor:pointer;transition:.2s}
.btn-prev:hover{border-color:var(--lp1);color:var(--lp1)}
.btn-next{display:inline-flex;align-items:center;gap:8px;padding:13px 32px;background:var(--lp1);color:#fff;border:none;border-radius:var(--rs);font-family:'Inter',sans-serif;font-size:15px;font-weight:700;cursor:pointer;transition:.2s;box-shadow:0 4px 14px rgba(138,0,237,0.3)}
.btn-next:hover{background:#7000cc;transform:translateY(-1px);box-shadow:0 6px 20px rgba(138,0,237,0.4)}
.btn-submit-final{width:100%;padding:16px;background:var(--lp1);color:#fff;border:none;border-radius:var(--rs);font-family:'Inter',sans-serif;font-size:16px;font-weight:800;cursor:pointer;transition:.2s;display:flex;align-items:center;justify-content:center;gap:10px;box-shadow:0 4px 16px rgba(138,0,237,0.3);margin-top:20px}
.btn-submit-final:hover{background:#7000cc;transform:translateY(-1px)}
.btn-submit-final:disabled{opacity:.7;cursor:not-allowed;transform:none}

/* ── GRACIAS ── */
.gracias-wrap{max-width:660px;margin:0 auto;padding:40px 16px;text-align:center}
.gracias-icon{width:88px;height:88px;background:#f3e8ff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:40px;margin:0 auto 24px;box-shadow:0 0 0 12px #faf5ff}
.numero-reclamo{display:inline-block;padding:12px 28px;background:#faf5ff;border:2px solid #e9d5ff;border-radius:var(--r);font-size:22px;font-weight:800;color:var(--lp1);letter-spacing:2px;font-family:monospace;margin:16px 0}
.gracias-steps{text-align:left;background:var(--card);border-radius:var(--r);padding:24px;box-shadow:var(--sh);margin:24px 0}
.step-row{display:flex;gap:14px;margin-bottom:16px}
.step-row:last-child{margin-bottom:0}
.step-ball{width:28px;height:28px;border-radius:50%;background:var(--lp1);color:#fff;font-weight:800;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.step-info{font-size:13px;color:var(--text-s);line-height:1.5}
.step-info strong{display:block;color:var(--text);margin-bottom:2px}

/* ── CONSULTAR ── */
.consultar-wrap{max-width:700px;margin:0 auto}
.estado-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 16px;border-radius:20px;font-size:13px;font-weight:700}
.est-nuevo{background:#f3e8ff;color:#7c3aed}
.est-en_proceso{background:#fef3c7;color:#92400e}
.est-respondido{background:#dcfce7;color:#166534}
.est-cerrado{background:#f1f5f9;color:#475569}
.est-rechazado{background:#fee2e2;color:#991b1b}

/* ── ALERTS ── */
.alert{border-radius:var(--rs);padding:14px 18px;font-size:13px;margin-bottom:16px;display:flex;align-items:flex-start;gap:10px}
.alert-success{background:#f0fdf4;border:1px solid #bbf7d0;color:#166534}
.alert-danger{background:#fef2f2;border:1px solid #fecaca;color:#991b1b}
.alert-info{background:#eff6ff;border:1px solid #bfdbfe;color:#1e40af}
.alert-warning{background:#fffbeb;border:1px solid #fde68a;color:#92400e}

/* ── FOOTER ── */
.libro-footer{background:var(--lp2);padding:20px 32px;text-align:center;font-size:12px;color:rgba(255,255,255,0.4);margin-top:auto}
.libro-footer a{color:rgba(255,255,255,0.5)}
.libro-footer a:hover{color:#c084fc}

/* ── PROGRESS BAR ── */
.progress-bar{height:3px;background:rgba(255,255,255,0.15);position:relative}
.progress-fill{height:100%;background:linear-gradient(90deg,#c084fc,#fff);border-radius:2px;transition:width .4s ease}

/* ── RESUMEN (Paso 4) ── */
.resumen-section{margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid var(--border)}
.resumen-section:last-of-type{border-bottom:none;margin-bottom:0;padding-bottom:0}
.resumen-titulo{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:0.6px;color:var(--lp1);margin-bottom:12px;display:flex;align-items:center;gap:6px}
.resumen-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.resumen-grid.cols-1{grid-template-columns:1fr}
.resumen-item{display:flex;flex-direction:column;gap:3px;padding:10px 14px;background:var(--bg);border-radius:var(--rs);border:1px solid var(--border)}
.resumen-label{font-size:11px;font-weight:600;color:var(--text-m);text-transform:uppercase;letter-spacing:0.4px}
.resumen-val{font-size:14px;color:var(--text);font-weight:500;line-height:1.5}

/* ── GRACIAS PAGE ── */
.gracias-wrap{max-width:640px;margin:0 auto;padding:40px 16px;text-align:center}
.gracias-icon{width:96px;height:96px;background:#f3e8ff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:44px;margin:0 auto 24px;box-shadow:0 0 0 16px #faf5ff,0 0 0 1px rgba(138,0,237,0.1)}
.gracias-titulo{font-size:28px;font-weight:800;color:var(--text);margin-bottom:8px;letter-spacing:-0.3px}
.gracias-sub{font-size:15px;color:var(--text-s);margin-bottom:28px;line-height:1.6}
.numero-reclamo{display:inline-block;padding:14px 32px;background:#faf5ff;border:2px solid #e9d5ff;border-radius:var(--r);font-size:24px;font-weight:800;color:var(--lp1);letter-spacing:3px;font-family:'Courier New',monospace;margin:0 auto 28px}
.gracias-steps{text-align:left;background:var(--card);border-radius:var(--r);padding:24px 28px;box-shadow:var(--sh);margin-bottom:24px;border:1px solid var(--border)}
.gracias-steps-title{font-size:14px;font-weight:700;color:var(--text);margin-bottom:16px}
.step-row{display:flex;gap:14px;margin-bottom:14px;align-items:flex-start}
.step-row:last-child{margin-bottom:0}
.step-ball{width:28px;height:28px;border-radius:50%;background:var(--lp1);color:#fff;font-weight:800;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px}
.step-info{font-size:13px;color:var(--text-s);line-height:1.5}
.step-info strong{display:block;color:var(--text);margin-bottom:2px;font-size:14px}
.gracias-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap;margin-top:16px}
.btn-gracias-primary{display:inline-flex;align-items:center;gap:8px;padding:13px 28px;background:var(--lp1);color:#fff;border-radius:var(--rs);font-weight:700;font-size:14px;transition:.2s;text-decoration:none}
.btn-gracias-primary:hover{background:#7000cc;transform:translateY(-1px)}
.btn-gracias-sec{display:inline-flex;align-items:center;gap:8px;padding:13px 24px;background:#fff;color:var(--text-s);border:1.5px solid var(--border);border-radius:var(--rs);font-weight:600;font-size:14px;transition:.2s;text-decoration:none}
.btn-gracias-sec:hover{border-color:var(--lp1);color:var(--lp1)}

/* ── RESPONSIVE ── */
@media(max-width:900px){
  .company-info{grid-template-columns:1fr}
  .form-grid{grid-template-columns:1fr}
  .form-grid.cols-3{grid-template-columns:1fr}
  .span-2{grid-column:span 1}
  .topbar-inner,.company-inner,.stepper-inner,.libro-inner{padding:0 16px}
  .stepper-inner{overflow-x:auto}
  .step-label span{display:none}
  .resumen-grid{grid-template-columns:1fr}
}
@media(max-width:600px){
  .tipo-grid{grid-template-columns:1fr}
  .company-card{flex-direction:column;text-align:center}
  .company-info{text-align:left}
  .step-item .step-num{width:22px;height:22px;font-size:11px}
  .stepper-inner{gap:0}
}